Helpmate, Incorporated

Very poor service if there is just 0 stars, that’s the best way to describe. My husband is just recently back to the Philippines to reconnect the water line as you disconnected it. He won’t be long as he will to fly back in 2 weeks time. Shame on you saying that can only be reconnected in a week? As its your protocol? Sorry? How about a 24-48
Hours disconnection notice to our email and a response to my email in the complaints section? You can’t even reply to my emails back then. You’ve no protocol of that? Please ensure to connect it ASAP.

Your helpmate is very clear! The phone is clearly picked up then dropped! How many calls do you answer? Can't you answer the question? !

There is no way, and the workers are only working on cellphones. If you have real names and money, just change the name of the account, but there is a fee of 1k plus.nim*l kaau

Please send me the monthly due month of June 2023

Account Name: Meranil Tangub
Account Number: SO16-02153
Meter Number: HP09236

Zero Star! Someone did answer the phone but was very arrogant, was not helpful, took pride that our water was in their hands- took me several times to BEG even after paying.

Bad experience.it suddenly cuts off even if only 1 of you has not been paid yet.you will be charged 1500.helpmate's company will exceed 1500.worst company ever

Transacting with them is fast. I did not give 5 star because if you request something they require the account holder to be present.

I just paid my bills last April 20,2022 and after 6 days on April 26,2022 they just disconnect it without informing the customer or the consumer. What is your basis of disconnection? After I paid. OMG utility please before you disconnect you need to ask to the owner or informed us. Poor services. Unbelievable action. Calling the hotlines no ones answer.

VERY LOUSY CUSTOMER SERVICE
ive been calling all their numbers but nobody picks up the line.this public utility should be reported to the government!

Wala gyuy manubag ana nila dha.kalagot bha.nya paputla ug tubig lupig pang irirng molayat nila pas pas kaau.

Unsa maning taga helpemate oi di man manubag sa mga landline nila.pero patula ug tubig lupig pay superman

Nobody answers the phone. Does not return call, Overcharge consumers. No sense of customer care. Behaves like tyrant.

Thank you for the service. Please work on your payment options. We badly need online payment option like bank bill payment, GCASH or PAYMAYA. The wait time in payment centers is too hassle. Please consider this request.

We will not die in virus but we will die in waiting for the water. Imagine we woke up at 1am-4am just to wait. There are times we dont have water for 2-3 days. Please be considerate with your costumer.

Palpak kaayo mos inyo serbisyo. Walay kabutangan inyo pagkapalpak! Pro papa-ningla ay, perting kugihanan! Way pulos inyo companya! Kung naa pay -1 nga score, mao unta ako i score ninyo! Almost 2 months naming walay tubig! Taga alas 3 ras kadlawn mo agas, usahat mura pag kanal sa kalubog! Unsa man tawn mo oy! Taronga kaha na inyo serbisyo oy! Tawagab ug chattan btaw mo, prro walay motubag, unsa man mo diha, mga amang motanan?

Dissatisfied consumer

I am writing regarding my bill for the past 3 months amounting to P 2,000 to the fact its a residential and based on my latest bill i have adjustment of P 4,421.70 its huge amount to pay each month P 2,000 it seemed there is huge mistake on this!

Was trying to call and no one is answering@ I believe people should to work there as it is essential job - water -

I need someone to be able to check on my bill as I am not picking apples here to pay in this current situation.

Urgent response will be much appreciated.

My email: reza_macarayon@hotmail.com

Dele lagi na sila manubag sa telepone? Unsay used sa inyong telepone diha display? Dale kaau mu muhatag bill dali kaau mumamputol? Dako kaau mu ug reconnection nya dugay kaau ang serbisyo.panirado nalang mu oi.kawalay ayo sa inyong serbisyo

Sauna sa bag.o pa nindot kaayu wala gyud palong-palong. Karon intawn halos nalang kada adlaw. Sige pata ani?

Lousy distribution of bill and customer service. I called their phone number, the person in-charge referred me to a non-working number. It takes time to get to someone who can help

I cannot find the emergency number for services. We have no water in our subdivision and the numbers listed are for working hours Mon-Fri. Who are we to call our water being restored over the weekend?