Best Airline Metro Manila: reviews

This is the HOME of the CREW OF CHOICE. PALexpress is 4-Star, full service airline. Together with Philippine Airlines, it is vying for 5-Star status...

Located within Ali Mall, Araneta City, is an official Philippine Airlines ticketing office. It is now open again with covid19 preventive measures...

I love that they prioritize the Premier Elite status

Excellent customer service and fabulous business class lounge! Great food and beverage options, clean restroom, free WiFi.

They are friendly and attentive sa mga concerns ko over the phone. We'll see if the same treatment I will received if I visit their office.

My favorite airline. Staff are very helpful at the Delta ticketing office in Makati. Always love to travel to the US on board the Delta One Suite.

Unprofessional and couldn't make the ticket change correctly. Now they are asking me to pay again for the change.for the mistake they made

Very poor customer service. I've been trying to call you folks for hours but no one is picking up the line. I am so disappointed.i was charged more...

Been calling the office and no one bothered to take the call. Just ringing. Too hard to talk to someone from here.

Very helpful but bound by some crazy rules from Singapore that prohibit them from going all out and helping

Number cannot be contacted. Please update your contact number! Thank you

Online ticketing doesn't work, phone numbers dont work. This is all the signs of a 3rd world airline. If they cant even make reso, I wonder how much...

Hope that this PAL Ticketing Branch will learn how to value the time of their waiting customers and improve their services upon seeing this review...

Flight cancelled without any notice, found out at the airport, and did not find out until enquired at the counter. They half-assed rebooking...

Cannot book online since merchant is asking for mastercard securecode and financial institutions here in the Philippines aren’t familiar with it.

Planes are wonderful. New and clean. However, the landline reservation desk people are horrid! The phones ring to no end with seldom a pick up! So once...

Never, ever, ever answered the phone over two consecutive days of trying to reach reservations.it just kept ringing and ringing and ringing.for 10 minutes...

Pathetic can't be contacted. Cant book a ticket online from the Philippines!

I wonder if u accept passengers with negative Rapid antibody test result instead of PCR test to board on plane.please advice.

2.5 hour wait Only 3 cars For over 100 people Preferred treatment Semi preferred treatment No treatment Many enraged customers...