Borough Medical Clinic - SM Mall of Asia

The most useless Clinic. Laboratory take 2 days to finish. Walang respeto sa oras ng ibang tao.

Sobrang OA sa bagal! Ng process jusko urine 1hr.first time ko naexperience ‘to girll! Kilos mga behh

There should be a negative 1 rating here so we it will be a more precise feedback.

Been to the clinic 2 times. First time is to inquire about dental appointment, I am using company hmo for the consultation. I wanted to do oral prophylaxis. Someone told me that they only accommodate 7 patients in a day starting 8AM.

So on the second time I went, I arrive quarter to 8 so that I will be accommodated.

Well there was a man who was infront of the line but claims that he is with 2 other patients who are also for dental- they were not around so obviously the two people should not be given a number. He tried calling his companions but no answer.

Other people in the line were also furious about the situation— obviously they are in the line so since it’s a first come, first serve
Basis, then we should be accommodated! They called the doctor and they said that he said if he was in line early he can be given the slots.

There you go, wasted our time to go in the clinic early. Stupid process! Very bad customer management and I feel this applied to all hmo paid clients.
Dear HMO providers, Remove your accreditation on this clinic if possible.

As I read some of the reviews, pareparehas ung sinasabi. Panget service, waiting game is so matagal. Well, hndi naman ganun sobrang ka panget. They also have a positive feedback, some of the staff are approachable, some of the doctor are nice and etc.

Siguro depende din sa approach nang patient. Wag sana i judge. Well, this is my opinion and experienced. Kanya kanya naman. Lovelove.

When you arrive here during lunch time or pass 11am. Expect that you'll go home at closing time even if you are only doing a simple test. Their process is so slow. Like you need to fall in line for different people inside just to have you listed. Doctors and nurses take their lunch break at 2pm and you have to wait until they come back. And even if you're already on the list, if there's a follow up check up for some patients in the morning, they will cater to them first. So you'll have to wait again.

I went here for my APE. I came at 1pm and they said that there are no doctors available and there are lots of patients who have been waiting in line since 8am. They didn't have any posts on their socmed about that. They kept entertaining patients and made their clinic so crowded.

I even witnessed a mom shouting on one of their staffs as her daughter has been in their clinic since 8am that day. It was already 3pm-ish when the commotion happened. Her mom said she can't leave the clinic as they don't want to miss their chance to see the doctor and leave immediately. The daughter only had her bfast that day.

I only had my labs on the 1st day. I needed to come back for the doctor's assessment. It's easy for them to say to "come back" at their clinic to finish the APE. What they didn't know is the hassle and the expenses on our side. Prices have gone up yet they wouldn't care about that for their patients.

There's only 1 restroom, so if you'll have to collect your sample, there must a waiting time.

I messaged them on messenger to know things like how to reserve a slot for my APE. They don't know how to respond properly. I feel like they're a government office with no proper communication etiquette. Not a very welcoming team.

I would advise you to go to another and better clinic.

Keep on calling nobody makes no effort to answer the phone during clinic hour. Poor service. Im a sr citizen and very difficult to call your clinic. I thought its your primary concern to have quality service.

Take advantage of their P60K all-in LASIK promo. Available until Dec 31,2022 for their MOA and Davao branches only.

I came here to seek help with my migraine. It was an emergency by that time and I was covered under my HMO. Public Clinic in my place was closed by that time. This Clinic is the neareast. All of the meds I took was not helping so I decided to go here which is Located in MOA. I told them that I can't take the pain anymore. They refuse to accomodate me and was told that I needed to get recommendation from my public Clinic since Covid is still happening by that time. I showed them my latest antigen test, my vaccination card and my HMO. They did not accomodate me and still insisting to get a recommendation papers from Public Clinic in where I am located. I ended up going home without getting treated. My migraine got worsed and was rushed in the hospital in Makati. I will never go back in this Clinic again. I hope that next time they will get staff that is dedicated to their job

Excellent service from reception, nursing staff, optometrists to doctors. All were friendly and accommodating. They explain you well the pre and post procedures and aftercares. Highly recommended!

Came here last week for tooth extraction. Di daw sila nagbubunot pag puyat. So nagpapaappointment ako, walk in lang daw anytime. So today, nagwalk in ako, hindi na ko puyat, tapos yung receptionist nila napakataray. 6 patients lang daw ang inaaccomodate ng dentist. Sabi ko galing na ko last week and pinapa walk in ako anytime. Di na talaga ko tinanggap. Di manlang ako pinakausap sa dentist na nakausap ko last week. Bakit kasi naghihire sila ng walang modo na staff? Di na ba uso ngayon yung pleasing personality?

Thisbone of the worse clinic been to. All money 1500 consultation for follow up another week should be free another 1500. What the heck 1500 for doing nothing only then let us come back for follow up for another 1500 a total of 3000 wow. It should be free consilt if its follow up only.

Yung magaantay ka ng pag katagal tagal.pumunta ka ng 7: 30 para mauna sa line.nag open ng 8am fill up dito fill up jan.papapasukin ka tpos pila ulit pala.
9am nag expect na mag start na jusko.
10am nag start yung dental.and partida pang una ako sa line.kaya naman pala 6 lang ang inaaccomodate kasi more chikahan muna sila.wala man lang mag update sayo na "maam wait lang po nag sasanitize or anything c doc"

as in talo ka sa inip.please.next time yung service pakibilisan.after ng dental payment na sa cashier.si cashier wala kasi bumaba para sa banko.really? Oras ng duty? San san napunta what more.kung marami nagaantay sa cashier.napaka unprofessional.worst experience talaga.hindi na babalik ulit.madaming oras nasasayang kakaantay sa pila or sa oras nyo.always keep in mind na meron din oras at minutong nilalaan ung ibang tao sa oras na nasasayang sa inyo.

Poor services from the counter up to the cashiering, imagine pumunta ka dito for cleaning lang ng ngipin mo inabot kapa ng 3hours add mo pa dito yung yung mga staff na nakasimangot na sayo pagdating mo pa lang.

The receptionist is rude, and not accommodating at all. She hate her job based on her actions. Schedules of doctors are useless since they are not actually following it. They can cancel your appointment anytime. They don’t respect other people’s time.

Benn trying to call their branch in MOA to make an appointment and to check if they accept pediatric consult, however it keeps on ringing first then someone will pick it up and hangs up. So disappointed.

Worst experience.staff told us doctor will arrive at 1: 30pm.then change to 3pm.we waited almost 3hrs.just to waited? My gosh.naubos oras lng kakaantay.di worth it un clinic na tuh.

Worst experience! If I can give this place a 0 I will.

I did my APE and drugtest they said they will notify me once the results are ready. After 2 weeks I did not get any notification so I tried contacting their very hard to reach phone line (initially advised still waiting without checking and when I ask the person to check uaing my name I then found out that my results are all ready).

I went to their clinic to pick up my result waited few minutes just to see the company name listed was incorrect! It was my company from many years ago which is stupid since I have a different LOA or letter of acceptance with company info and even my claim slip have my correct company name. Now I have been waiting for more than an hour for them to edit the company name which is very stupid!

Yung nakikisuyo ako ng maayos para icheck yung medical records ko kasi sa tanda ko sinabi nung nurse nung magpapalab ako isasama na nila yung blood type testing since hindi ko alam yung blood type ko. Though alam ko na its been a yr na mula nung nagpatest ako pero yung kausap mo sa line sobrang iritable sya nung malaman nya yung need ko at maririnig mo pa sa linya yung JUSKO nya at sasabihin na mag antay ako kasi mabagal mag load system nila. Unang una ate nasa medical records ka i think every patients nyo may right mag tanong ng medical records namin hindi naman 5yrs o 10 yrs ago yung tinanong ko sayo. Ikalawa kung hindi masaya yung araw mo wag ka mandamay ng ibang tao para iparamdam mo yung walang ganang pagtulong mo sa customer nyo. Buti sana kung sinigawan kita o binastos kita. Yung mabagal magload na system maintindihan ko pa sana pero yung tone of voice mo over the phone at yung marinig ko yung Jusko mo sa tanong ko is not a professional way. God bless po sayo ate sana tumagal ka pa sa work mo.

Unsystematic, longer waiting, it’ll take 2-3 hours before they start calling names. They should have anticipated the number of people coming in this is what they do everyday.