Cardinal Santos Medical Center

I have mixed reviews because hospital is very expensive. Spent 3 wks at the hospital. Some good doctors but also found worst pulmo doctor Dr Marian Francisco from pulmo. She just sent us home and to hell with us to figure out how to use the oxygen tank. We have zero medical background. The said doctor was not after treating the patient but just send them home to be dependent on oxygen for life! Terrible experience. Not caring at all and just concerned on billing a hefty fee for having no value added. So once you are in cardinal, make sure to avoid this doctor.

Your online lab results thru the portal is not working! Please respond. How do I get the results? Phone lines are always busy. No email received of the lab test.

Waited for 2 hours just for the anti rabbies vaccine, but still they are fast compared to other hospitals

A family of mine was admitted here (during covid) yet the illness reported was not prioritised. The patient has a positive result in their swab, but aysmptomatic. Yet, when admitted, almost all the tests done daily were not for the main concern of the patient (worse: multiple tests done in a day were the same and result was all normal). The provided specialized doctor, was not a doctor from this hospital, thus never attended to the patient, and the hospital staff can't provide an update regarding the patients illness, as the doctor they've given was not their staff. Medical staffs who attend to the patient (as the patient was alone due to covid) can't explain properly to the patient the purpose of the laboratory tests as the doctor/s who requested it were not around and they were not told the specifics of these requests. The main concern of the patient when admitted was never resolved, even staying in the hospital for almost a week.
Another one is the billing, as we've checked and confirmed the itemized billing statement, there were laboratory tests that were CHARGED IN ADVANCE! Which shouldn't happen as this laboratory/tests should be charged when already facilitated, if we never checked it thoroughly, we would have been billed way more than what is done. Laboratory tests are OVERCHARGED, compared to other better private hospitals.
They even have a daily COVID CARE charge where its not itemized on to what this is, and has 3 different name (covid care, covid care package, ppe uniform) which is charged daily at least 20k, where in fact, the doctors and nurses rarely check the patient, and provides medication which are not needed.
This hospital has been way more concerned with their money instead of the patient since the pandemic hits the country.

WORSE HOSPITAL WE'VE BEEN TO!

Such a horrible hospital! Negligent & a bunch of crooks! My young nephew was brought in due to high fever & he was not tested for COVID but was still charged for “COVID Care. ” It’s a good thing he got better but what if he didn’t? If I could give negative rating, I would!

Worst hospital! No proper updates given to immediate family, Overcharged bills and Unnecessary tests were done to the patient multiple times!

My young nephew was brought in with an extremely high fever. He wasn’t tested for COVID and they still charged for “COVID care”. Do you know what that’s called in layman’s terms? Robbery. Stealing. I don’t know how those people sleep at night taking advantage of people in situations like that. Shame on them!

Ever since the MVP group took over, they've done a handful of renovations such as the new ward wings, reorganization of administrative offices, and the supplication of additional parking-which they heavily needed back then.

I'm not sure when it started but apparently they have two ticket gates already at the entrance, to quickly serve the queue of vehicles coming from Wilson. The exit is also rerouted now to the other side, where you'll just circle the hospital premises and avoid incoming traffic.

Compared to other medical institutions though, it would remain small. Though as long as their services go top notch, it will remain a great hospital that's able to cater to the needs of the immediate community, and even those in the outskirts of San Juan, Mandaluyong, and Quezon City wanting private yet affordable care.

Has gotten better through the recent years. Hoping they can further expand their scope of operations and hospital campus.

Kind of expansive and caters mostly to middle class to upper class Filipinos. I hope they can open up ways and means to reach out and help the poorer Filipinos as well. They need the healthcare help more than anyone.

4/5 stars as they are still developing new hospital infrastructure and systems while redeveloping their older facilities.

Really hope CSMC continues to develop and and one day become a 5 Star world class hospital for all persons.

I just want to thank everyone who treated me while I was in the covid ward, they were all nice and they work hard.

My mother gave birth here yesterday, I am very disappointed to the intern team that tried to stop my mother from giving birth. My mother told us that those interns were sleeping while she was in labor and only a 1st year college was awake. My mother gave birth on the hospital bed without anesthesia. Icbelieve this

Money before anything else in this hospital sad to say. They don't do follow ups even if you pay excessive amount of money during your stay unless you give them more money to check up on you. Truly not all doctors are respectfully noble.

I'm not used to go in the hospitals kaya di ko alam yung kalakaran. But the staffs esp security personnels are so helpful.:)

Pinaka worst ever na ospital, 1pm ang schedule tapos aasikasuhin mga 3pm na, anong silbi ng schedule kung di rin naman masusunod, jusko kaya nga nagpa ospital kasi urGEnt, konti lang naman patients nyo pero pinag aantay nyo ng matagal, sobrang worst.

Pleasant experience with this hospital.staff are attentive and facilities are modern.very good doctors also.just a bit busy and parking during peak time is lacking

More than 3 hours wait time for a rapid antigen test on a monday, only 1 person in registration and swab stations.

My father was threatened to a fist fight by a Dr. Ramos and we wrote to the management of the hospital about it but never got a reply.

Never call to this hospital for admition walang tao sumasagot at billing lang at trunk line marunong sumagot i wasted my 30 mins to call my mother who is been admited wala kayong mabuting mapapala sa pag tawag sa admition dito

As usual, need ang face shield and ang face mask ay dapat surgical mask. Hindi allowed pumasok pag washable mask ang suot

The Worst Hospital I ever Experienced. Very Poor Quality Care & Inaccurate results. The nurses & even my attending physician can't even manage my fever. MUKHANG PERA ANG HOSPITAL