HSBC Philippines - Bonifacio Global City

It is crazy. The PM told me to get a premier card since I am the premier member. But unfortunately I find the guard give all the clients premier card.

Pros: I have HSBC accounts in other countries, can easily transfer money from one country to another.
Cons: Terrible customer service
- Applied for a credit card, after 6 mths I still cannot get the card because my relationship mangers left + some other internal issues, and had to restart the process again and again although it's not my fault.
- Open another currency account: it should be done within 3 days but I can't get it after >1 month, no clue why, agent asked me to chat in browser to request online agent to assign the task to him (?)
I have been to the bank >10 times and sent several emails, messages in the last 6 mths. I wonder if they even have a CRM system to log & follow up with customer's request, and proper SOP to handle it. No proactive action from the bank.
- Mobile App: UI is old, very few features, look like my other bank app 10 years ago.

So happy with the customer service I received from Micheal who is extremely knowledgeable and very dedicated.

I couldn’t have made his job any harder but he never lost patience with me for being late to our appointments not collecting my card in time and not coming with the correct paperwork.

Thank you

Mediocre service for an international bank. Replacing a debit card took 6 months & communication response time takes days. Does not live up to the Premier service HSBC offers in other countries.

To long line up and only 1 teller working. They no care customer

I waiting 2 hours just only for deposit money

Waited a month to get my account and I was only late for 2 minutes to pick up my ATM but the guards did not let me in. Boo

HSBC is the last bank in the Philippines where you can get cash from the ATM without a charge of 200p.

So to all foreigners: get your cash here!

Update: 06/03/2019

Finally, my account has been opened today. This was as a result of the intercession by VP, Retail Branch Head. Actually, I'm very impressed on how HSBC Philippines upper management handled my application process. They really made an effort to help me resolve my concerns and provided me with all the information necessary to include the Bangko Sentral ng Pilipinas (BSP) documentation requirements for peso deposits of non-residents. For these reasons, I'm upgrading my rating from 1-star to 5-star. Way to go HSBC BGC!

Previous comments:
HSBC BGC Branch is the worst bank I have even experienced dealing with! In preparation for my retirement in the Philippines, my home country, my wife and I decided to open our HSBC savings account to compliment with our existing HSBC account in the United States and to facilitate future wire transfers between HSBC accounts. To my disappointment, it's been over 7 weeks since we applied and still not approve. After submitting our US Passports and US Driver's licenses, they still want us to provide my wife's identification when she was single, and proof of my name showing full middle name (i.e, my mother's maiden name). Every time we submit one document, they will demand additional document. Week after week they kept on adding their requirements. I thought passport and driver's license should be more than enough to identify a person's identification. Can a HSBC manager explain this to me why are you so difficult to deal with? FYI, it took me less than one hour to open my account with HSBC USA.

So few clients yet so long time on queue. You can count on one hand the number of people on line. What's wrong with this premiere bank.

I went to HSBC to withdraw cash I insert my card in the atm I enter my pin the. I select the money I wanted to withdraw. But my card didn't came out and I didn't get the cash that I request