University of the East Ramon Magsaysay Memorial Medical Center College of Medicine

Had a surgery here last week. The process went a lot smoother than I had expected. Using my HMO card for all my transactions was a breeze, despite a slip-up on my HMO provider's end that caused quite a delay in my getting discharged.

Thank you Kristel from the HMO Concierge for patiently dealing with Intellicare on my behalf, Nurse Don from the OR for assisting me until I got out of the hospital (nearly forgot the meds I paid for, lol) and of course, Dr. Vice Firmalo who has been nothing but amazing and kind all throughout. I can't say I'd like to have another surgery () but if I did it, I'd get it done here.

Binigyan Ng gantong bassinet anak ko Kasi daw 2 months palang without considering na MAHABA YUNG ANAK KO, MAY NAKAKABIT NA SWERO AT GANTO HITSURA MAY KALAWANG PA

Pangatlong beses na ito.sa sobrang mahal ng singil niyo sa tao nakalimutan niyo na kung pano ipaliwanag yung procedure at kung para saan iyon.di niyo rin tinanong ng maayos yung pasyente, basta lang "anong nangyari? " may "masakit ba? " pacheck nga ng likod" tapos ipapagawa niyo lahat ng tests ng ganun ganun lang.pag di pumayag sa gusto niyo sasabihan niyo na magtransfer nalang. Di niyo nga inexplain kung anong CT scan yung gagawin kakaisip niyo kung pano ipapaliwanag yung presyo niya.hindi pa nabibigyan ng pain reliever ang pasyente pinepresyuhan niyo na ng "More than 20k po lahat ipapagawa niyo po ba? "
tapos kaliwang binti yung masakit mag uutos kayo na need buong katawan na Xray worth 24k.pera pera nalang talaga sa UERM.di ko sure kung magaling talaga doctor niyo kasi sa experience ko puro yabang lang narinig ko.may nagsabi pa "mahal kasi talaga dito". E kahit may HMO pa yung friend kong need ng surgery at nakaschedule na sa inyo ng operation last May 6, pinilit niyo pa rin magtransfer dahil walang room? Laki ng ospital aubusan ng room.pinatatagal niyo kasi pasyente kumikita kayo habang naka admit sila.sa sobrang tagal niyo marelease ang papers nalason na siya at muntik mamatay.pakiayos naman UE. 3 times na ito.tuwing nasa ER niyo ganito lagi ang experience. TAKOT NA HINDI MABAYARAN AT BASTOS PAG DI MAAYOS ANG ITSURA NG PASYENTE AT BANTAY. May karma rin kayong hindi bukal ang loob sa pagtulong sa nangangailangan.pera lang ang batayan.

Worst service at the UERM Laboratory!

They made me visited the laboratory twice in vain, brought all the paperwork they needed with my health card yet I was told to call my health card provider. Kayo dapat ang tatawag sa kanila the moment I presented my card and paperwork. Tamad mga laboratory staff!

Poor services, poor client/customer relation. Super tamad ang staff!

The process is too damn long unlike other hospitals/clinics where the workers are competitive. Worst hospital I had been with. Don't ever go to this hospital unless you want to waste your time.

Way back in 2016, I had a miscarriage that time.
We went to the UERM, past 7 p.m. And they assisted us at 2: 30/a.m.
We waited for 7 hours before they brought me to the operating room. I lost a lot of blood and needed a blood transfusion and my husband wanted me to transfer to a different hospital because no one assisted us at that time but they would not allow us to leave, take note just only 1 doctor at that time.
I felt that time I almost died. Every second I moved, I felt a lot of blood coming out.
I went home, and for a few days, I felt something in my private part and noticed it looked like a chicken fox and it was swollen, I got a 1-month infection.
Worst experience I've ever had.
Not recommended.
I got trauma in this hospital UERM.
1st and last, I will never come back again.
I almost died that time.
Better go to a different hospital.

Please see below my honest feedback and disappointment due to my experience.

I went to your hospital June 1,2023 around 3 or 4PM due to fever and chills with pain in my lower back and headache and I’m feeling weak hence I went to ER. Due to fever the nurses assisted me to COVID ER and a male doctor quickly checked me and order CBC and urine test. I am complaining with the pain in my lower back and headache but I was only seated in a lazyboy despite there’s a lot of empty bed during that time.

Take note, I already gave my drivers license which contains all of my personal details but the nurse assign ther gave me a form and ask me to fill-up with my condition. I am alone that time. AGAIN, during that time I am the only patient inside the ER COVID.

I. Did you like th service provided?

NO - for a big private hospital like yours, Im expecting more CARE, RESPONSIVENESS and efficient handling of my case. I was never asked to occupy a bed, not even offered a blanket because it too cold, only when I asked it, and the LONG WAITING TIME I have to endure given my condition. Again, I choosed a private hospital because I need IMMEDIATE CARE and RELIEF to what Im going through that time. So imagine my frustrations. Moreover, I have a one-time use card from Maxicare. Your nurse called maxicare to use it on first order of lab test, little did I know there will be follow-up lab test so SAYANG! It has 15k limit. Why do I need to pay everytime may need i-lab test. I thought after ng lahat tsaka ka mag pay. The second set of lab test I need to pay in cash which amounting to almost 9k.

II. In the scale of 1 to 10 please rate your satisfaction with our service.

3 - mainly because you let me waiting in a lazy boy for almost 12 hrs even if we’ve decided to be admited. Due to low platelets, I was tested for dengue which is negative, the initial finding was viral infection and I think the doctor assigned to me suspected it covid even if im negative to swab antigen. So they ordered rt pcr for verification. But that confuses me because im already negative to swab antigen. Edi sana onset pag dating ko palang since I have fever nag rt pcr na. So doble pa bayad ko. Also, the doctor mentioned I need to be admitted while waiting for the rt pcr result which I agreed. We settle 15k deposit right away. Supposedly, I will be transfered to the room by 12MN but to my surprise, we’ve waited for another 3 hours. Its almost 3AM when I decided to refund and just go home to rest.

III. What can we improve to our service

1. Customer Service - You are a PRIVATE HOSPITAL how come my experience is like im in a public hospital. Mas responsive pa yung mga guard sa labas, kesa sa mga nurse at doctor sa loob.

2. Professionalism - please train your people to be professional at wag mag chismisan while on duty. They even telling words againts they co-workers. Some of your nurses and doctors are too noisy. They are laughing while attending to a male covid patient while unconsious.

3. Care - you are a hospital. This should be number 1 to your core values. Mabilis lang kayo maningil ng bayad pero ang bagal ng service nyo.

4. Warmth - I think your people most specially those stayed long in your hospital needs a refresher on core values. Hospital kayo, nasa ER pa ako, pero parang ayaw nilang magkaroon ng patient. So bakit pa sila andoon. Again I was only seated in a lazyboy for almost 12 hrs in COVID ER exposing me to covid even if im negative to swab antigen.

It was an awful experience. I want to get mad but Im too weak to talk and raise my voice.

Be better! Nasa kamay nyo ang buhay ng mga tao na papasok sa hospital nyo.

Sobrang pangit ng experience namin dito sa UERM. Wala lang kaming choice dahil ito ang pinakamalapit na ospital samin. Mayroon ditong critical care unit kung saan kami ngayon.

Una, may makikita kayong vendo machine na walang silbe na malapit sa Watcher's Area. So ang mga watchers na uhaw or antok at gustong magkape kailangan pang bumili sa malayo. Bakit pa nag Vendo Machine for display lang pala?

Pangalawa, overpriced prices ng medical supplies nila. Like for example, isang pair ng gloves lang gagamitin sa patient pero buong box kailangan mong bayaran.

Pangatlo, nagpareserve kami ng room para mas convenient ang patient and watcher. After the long wait at sabihing may room na kami, WAIT lang daw muna kami ulit kasi lilinisin pa ang room. So Okay we waited for 3-4 hours?

Pang-apat, pwede na daw kami lumipat sa room na nasa 4th floor. Hindi gumagana ung elevator. Sinabi ko don sa nurse pero sabi niya gumagana naman daw. So nag-empake na kami and all.lumabas na kami at dumiretso sa elevator. Lahat na pinindot ko walang nangyari. HINDI NGA KASI TALAGA GUMAGANA. So binalikan ko si ate nurse at sinabi ko na hindi gumagana elevator. Sabi na naman niya don sa kasama niya "Dba meron.dba gumagana un. " Sabi ko Lahat na pinindot ko wala ngang ilaw. So chineck nila ung elevator. (so di sila naniwala skn. Kala sguro engot ako.)

Panglima, within 3-4 hours na naglilinis don sa lilipatan naming room, hindi man lang nila chineck muna ang elevator? Afternoon pa nagkaron ng power outage at bumalik dn naman agad. Bakit hindi nila nagawan ng paraan ang elevators? May elevator sa kabilang building, bakit di sila nagsecure ng permission doon during that 3-4 hours na naglilinis ng room.

Sa UERM talaga kami madalas magpunta for check up and emergencies. Consistent yung red flags pagdating sa emergencies and admissions. Hands down ako sa doctors, magaling ang consultants na nakuha namin. Pero ang flow talaga dito sa ICU ang kakaiba. Kawawa yung patients. Nahahighblood na dahil sa palpak ng sistema ng pagtransfer sa room.

Ang bastos naman nang HMO dep pinataayan ako nang call. Waited on the line nang sobrang haba just to get someone on the line pero ending pinatay lang ang call useless yung contact number nyo if d naman sinasagot nang maayos

Service is superb and made my giving birth beautifully challenging. Doctors, nurses and all the staff are very accommodating

Many opportunities for students here but mygosh, the university's librarian has poor attitude. No instructions upon entry and will scold you instead of guiding you.

Stayed here for almost a month as my father needed to have surgery.

ALL my interactions with the staff (nurses, guards, parking attendants, cashiers, admissions, laboratory) were positive. I was very pleasantly surprised since I already braced myself for impatient responses given hospital staff are mostly overworked and have to handle heavy traffic of people needing assistance. Having said that, I did not have a single negative interaction with anyone there which is exemplary given the length of our stay.

Everytime I asked for help or needed clarification on something, the staff would almost always go out of their way to assist. It really made the hard time we were going through a lot more pleasant and bearable having people who made you feel taken care of.

Good job to the staff and management for cultivating such a positive environment.

If you are near or living in the vicinity of Dona Imelda in QC, then there's a high probability that you may feel secured that in any case of any Medical Emergency, the UERM Memorial Medical Hospital with a fully equipped Emergency Room is just nearby. -Then you haven't been or haven't experienced the kind of Emergency Room the hospital has.

At the ER of UERM hosp, you will experience something one of a kind. As a patient, it is but normal to be in an irritated state due to the pain or discomfort that you feel hence wanted to be immediately treated. But low and behold.be wary that the doctors, nurse and other medical staffs in the ER of UERM wants you to think differently. They do not care whatever you feel or how irritated you are due to the discomfort of whatever illness you have. What they want you to know, is that they are tired from treating other patients that came ahead of you therefore they want you to understand them and for you not to think and act accordingly as what a normal patient would be like. You must therefore be prepared to wait for a very long time till the ER Doctor decides to see, check or speak with you and this will be after being provided first with the information from various groups of interns (atleast 3 to 4 group of interns) that will be asking you the same questions again and again and again.

So as a heads up, bring a lot of patience with you as a patient and be prepared to be annoyed, disgusted, frustrated at the ER of the UERM hospital.

If you want to die, go to the ER of UERM hospital where the ER doctors does not care about the patients in need of immediate medical attention! They will make you wait for more than 6hrs and only provide you an unofficial result of whatever test you've undergone then charge you with an ER stay for being there too long! Better go to Our Lady of Lourdes Hospital if you need immediate medical attention. At Lourdes hosp, they will attend to you with a heart of a real person unlike in UERM WHERE NOBODY HAS A HEART at their ER!

Almost 4hrs waiting para lang sa follow up check up, not worth it, hanap n lng kaung ibang hospital

Nice staff. They all know their respective duties - even the guards are proactive in assisting people around. They're also friendly and approachable. For some reason, the hospital's ambience isn't gloomy. They lack parking, though I think they're already constructing an elevated one.

Im super happy with my experience. All the doctors, nurses, aids, admission officers were very accommodating and helpful. Dra. Debby Songco and Dr Quillamor were very helpful since day one. Dra. Songco was so attentive to my needs that she did a great job with my tahi. Im super happy na she made sure that id still be able to wear bikinis and super ganda ng pagkatahi. Nakakatuwa my experience. Even in the operating room ang saya ng team at bibo lahat which made me feel more relaxed. My hospital experience feels like nagbakasyon ako sa sobrang galing ng buong team na nakapagrelax ako at not stressed. Di ako nagkamali sa pagpili ng hospital. Highly recommend this hospital. Much love!

Very nice hospital for loaded people. For the rest, stay away or face its poor service and cruel staff.

I came from 4 different Hospitals, i was really tired that time because i spend time looking for the clinics or Hospitals to complete my laboratories.they recommended this Hospital because they have all the laboratories i needed.but then when i came there (to the Blood bank) and showed them my Request form they refused to get me tested.they said that they don't allow people from outside to get treated there and they don't know my doctor.i cried when i got to the blood bank because i was really hoping to get the laboratories i needed since they all have it.i was disappointed and heart broken.and until now i am still searching an Hospital to get my laboratories done.

P. S: the nurses and OJT's students are good.they showed me the way while i was rooming around the Hospital.

Mamamatay ka muna sa ospital na to before you can get results. CBC taking 4 hours before results are released.