iStore - Apple Authorized Service Provider (Capitol Central)
| Address | 3035, 3rd Floor, Ayala Capitol Mall Central Barangay, 8th St, Bacolod, Negros Occidental, Philippines |
| Phone | +63 917 637 2600 |
| Hours | 10:00-21:00 |
| Website | istore.ph |
| Categories | Mobile Phone Repair Shop, Cell Phone Accessory Store, Repair Service, Screen Repair Service |
| Rating | 3.7 6 reviews |
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iStore - Apple Authorized Service Provider (Capitol Central) reviews
6BUYER BEWARE: Purchased an Apple Magic Keyboard 8 months ago. The Caps Lock Key fell off. Took it in for repair service and the iStore had my 1-year Apple Warranty Voided. There's no such thing as quality Customer Service at the iStore. Absolutely POOR Customer Service! Those who wish to purchase Apple products, order online, not at the iStore. Even Apple Philippines suggested I travel to Apple's other Authorized Repair Service, to avoid the iStore. Stay Away!
The lady who’s name Rizza who assisted me today is very helpful and she is very approachable and very knowledgeable about the iPhones and Iwatch and MacBook for me she is one of the best in the i store service centre.
Excellent service they provide and they catered our concern at their best.
The staff are courteous, accommodating and knowledgeable. Had my battery replaced from this store and they are able to answer all of my questions and they were able to fix my phone in no time. Kudos
My Iphone 13 pro got the white screen of death, lucky I still got the warranty and the iStore service from Capitol Ayala got my phone lcd replaced so quickly, the staffs are so nice too. Thanks!
HORRIBLE CUSTOMER SERVICE! I bought a lightning earpods and it’s DEFECTIVE (tested it in the store and proven defective by their service center) and suggested to have it fixed by sending it to Singapore and wait for 1-2 f*ckng months processing time than just offer a replacement immediately? ! Like WTH? ! Felt like i was scammed. Why would you not offer a replacement when the item is proven defective when it’s clearly stated in the Consumer Act of the PH and Standard Exchange Policy of Apple? ! They did not even disclose the 7-day replacement warranty, only the 1-year “international” warranty as if I didn’t know what that means. Good thing I called the iStore PH hotline and confirmed to have my replacement the next day. Not sure if they are doing this to other store customers, so beware if you’ll encounter the same scenario. Not even sure if their store policy and protocols are aligned with Apple Global. So if you plan to buy an Apple product specifically in this store w/ your hard-earned money, think again. Besides, they’re not the only store that sells legit Apple products.