Aventus Medical Care, Inc. - Makati Clinic

Super slow service, registration takes 2 hours when the procedures only takes less than 30mins. Setting an appointment with them is irrelevant. Employees are also sassy, dinaig pa government employee. Hope you improve your customer service better.

Super inefficient service. Got in the clinic an hour before my appointment and yet 30 mins past my appointment, still haven't gone through reception and my FBS test. Nurses aren't very helpful.

WORST AVENTUS CLINIC!
WEBSITE WAS SLOW FOR CONFIRMATION!
RECEPTIONIST PAMALI MALI. NI HINDI MAN LANG AKO TINANONG IF ANO KAILANGAN KO OR NEED ICOMPLETE NIREFER AGAD AKO SA OTHER RECEPTIONIST NOW AKO PA PINAGALITAN NG RECEPTIONIST. PAG TINGIN KO SA ISA PANG RECEPTIONIST MAY PA TAWA TAWA PA SYA SA MGA KASAMAHAN NYA. NAKAKATAWA BA UN?

The worse clinic. We had an appointment with OB doctor at 8am. We were here 7: 45 am and like 50 ppl already in front of us. What’s the point even have an appointment? Waited 2 hours it’s seriously ridiculous! Aventus you have to improve!

Confirmed! Definitely one of the worst waiting time 4hrs average. They dont even have that much patients compare to other hospital. Whats worst is that they care less about the waiting time.

Title: Nightmare Experience at Aventus Makati Filomeno Bldg

Review:
I recently had the unfortunate experience of visiting Aventus Makati and I must say that it was an absolute nightmare from start to finish. The level of patient service I encountered was beyond disappointing.

From the moment I walked in, the staff seemed completely disinterested in assisting me. The receptionist barely acknowledged my presence and seemed annoyed when I asked questions about the process. It's as if they forgot that patients are the reason they even have a clinic in the first place.

The waiting area was a study in discomfort. The waiting period is minimum of 2hrs. You need to add more associates to accommodate the patients or staff should move fast. I couldn't help but notice that there were several other frustrated patients who, like me, were probably regretting their decision to come to this clinic.

When I was finally called in for my test, the lady Medical technician who got my information for the drug test is not accommodating and seemed unhappy of what she is doing. However, the guy who extracted my blood is very polite and professional.

The cherry on top of this awful experience was when I did my Physical Exam. I had to follow up multiple times, and each time I was met with rudeness and a complete lack of empathy from the staff. It took an unacceptable amount of time to wait another 1 hour to be seen by a doctor for 5-10min, which only added to my frustration and stress.

The only fast service is with the Radiology Department for my Xray procedure.

I wouldn't wish the experience I had at on my worst enemy. The combination of some apathetic staff, uncomfortable facilities, and a general lack of professionalism make this clinic a place to avoid at all costs. Save yourself the headache and look for a clinic that actually values its patients time.

Needs improvement: Waiting and response time. Total hours I spent for PEME is 5hrs!

Rating: (if possible, I would give it zero stars)

Nurses were approachable.
Spacious and still observe physicsl distancing. Results of the laboratory tests were forwarded to your email so you dont need to go back at the clinic.

5/10 ratings not happy

Been waiting for my results on audiometry that has been contacted on June 20,2023. Up until today no results has forwarded to me

Accomodating staff, nurse and doctor. I originally did my consultation from Makati Med but their service is very manual and has very long queue. So i opted to do my other laboratory tests here.

I'm actually very surprised this clinic has that many negative reviews here.it's my third time going there, had ultrasound, xrays and APE, consultations done on different occasions (covered by HMO), and I never had to wait too long (never more than an hour). Maybe I just got lucky, but it was never crowded when I went there, and as compared to other clinics and hospitals I've been to in the past, this one was definitely one of the more pleasant ones. I would recommend Dr Lazaro, she's caring articulate and a good doctor (this is coming from someone who's had TERRIBLE doctors before)

Edit: as an update, I'll take back some of the review. Xray department did not do their job. Went for an xray for fractured toe, doctor specifically told them to issue the images on a CD so she can refer me to an ortho. Xray department did NOT give me any images, no CD, no nothing. Told me I had to "email" their online services to get the images. What a joke. Good thing this was covered by my hmo, if I had paid for this with my own money, I would have caused a scene.

My son's ECG results was scheduled to be released yeasterday March 2,2023. Today March 3,2023 they just told me that ot's not ready yet. I have been waiting close to 3 hours now.

ZERO STAR. Aventus Filomena's dentist rushed his work cleaning & filling up my teeth. The fill did not even last 24hrs. He did not fill the teeth the reason I went to their clinic in the 1st place until I asked him to do so. Plus, he was also grinding on my lips & gums when cleaning my teeth (lousy doing his job).
Used their service using my HMO Intlellicare.
Will never go back & I DO NOT RECOMMEND their clinic & the dentist.
I would rather go back to my personal dentist even if it means I'd have to pay with my own pocket.
Aventus Mkt would tell you to go to their extension clinic (at Filomena bldg.) to get your teeth done.

Really bad scheduling and queueing system. I advise people to come as early as they can as they don't really follow scheduled slots. Did my APE here on a monday which took 4 hours up bottleneck is reception (2+hrs for this step). Had me return the next day since a certain step (refraction) could not be completed because there was no doctor so they told me to come back 11am since that's when the doctor is around. I came back expecting I would go queue for the last step only. No you gotta go through reception again which means 2+hrs again. For anyone visiting here please treat each day as having an overhead cost of 2+hrs no matter how small your transaction with them is

This is such a frustrating experience! Nakakadala bumalik. Nagpa-appointment ako ng 9am for my APE. Dumating ako before 9am. Kahit may appointment ka, pipila ka pa rin ng matagal para matawag ka lang sa reception. 12 pm na at BP palang nagagawa sa akin. I had to ask multiple times, naka-stuck lang pala papel ko sa nursing station. When I was in the lab, kahit sya nagulat kasi nauna pa sa akin yung isang na-cbc nya kahit mas una ako. This is such a horrible experience. Sayang sa oras ang paghihintay at walang silbi ang appointment system.

Unresponsive to email. Receptionist are arrogant specifically the girl who has a morena skin. We will be posting our videos online to give an awareness to everyone who are planning to go that clinic in makati

Went here last month even though it's too far from my location I took the risk since it was my first time and recommended by my friend.but to be honest that's my first and last appointment.the nurses and cashier's are fine process for appointment it was smooth not up until the ob that it was assign to me was grouchy seriously she had attitude kinda intimidating because the reason why I consult to a doctor because I'm some underlying concern her behavior is not approachable for patients that why I don't recommend her to my friends family and colleagues.

Worst clinic experience.
Sched given was 9 to 10 AM, mag 12noon na ng makarating ng reception to make things worst waited more than one hour para lang makuhaan ng vital signs. And so on. Waste of time sana di na lang kayo nagschedule.

Went in June 2022, Sat - Wed for APE and Consult. One thing is consistent, you need to wait for 2hrs to see the doctor. Recommend to come 2 hrs before your appointment.

Staff is accommodating.

Dr. Luna is the best Ophthalmologist! Good vibes! 5 s and a for doc

Scheduled APE confirmed and all then when I went there had 1 procedure.they had me wait 2 hrs before telling me na halfday lang sila. And won't entertain anymore. Magpunta nalang daw sa kabilang branch. Imagine hindi pako nagbreakfast and lunch and had to file a vacation leave for this. Sinayang nyo oras at pera ko papunta dito. Wala manlang pasabi beforehand.

So hard to get an appointment, then once you confirm your appointment they cancel it a few days later because of "inoculation schedule". What is the POINT of scheduling when said appointment gets cancelled in the first place?