LTO La Loma District Office

Sobrang bagal ng service. More than 3 hrs akong nag antay, just for renewal ng license. Iba pa yung alloted time for medical.

Apr 2023 - Rude staff, no proper queueing, staff said to wait outside, nobody's calling us in, after more than an hour, staff inside said license renewals don't need to wait outside. We could've been inside getting processed an hour ago! When inside, the people who submitted later than me were getting called first. I got called last among my group. Very inefficient, disorganized and unclear instructions. I can't imagine that in 2023 we're still relying on "tanong tanong" to know what the next step is. There wasn't even a simple flowchart posted anywhere, if there was it wasn't clearly seen or referred to.

This government office wants their personnel to be treated with respect but these same personnel treat people very rudely. Disorganized and questionable queuing procedure, a number of late comers finishing ahead of early comers.

Lto staff: di pa po kayo nag pa rehistro?
Me: sabe po nung casa free registration for one yea.
Staff: Yes and No lang ser para mabilis at di mag tagal pabalang.
Me: No, then meko nakumu thinking anyapin atiu ku keni para parehistru kasi due ne this month.

SOBRANG BAGAL NANG PROCESS RUDE CUSTOMER SERVICE. DI NILA ALAM YUNG CITIZENS NAG PAPASAHOD SAKANILA.

Based on my expi every year.

30 mins insurance if dun kukuha sa kanila
1 hour emission
2-3 hours sa evaluator
30 mins cashier

Rude staff at the front desk. Less than 30 lang tao kanina pero fully booked na daw sila kaya papabalikin ka na lang. Sana masaya kayo sa araw araw na pinag gagawa nyo sa mga Pilipino.

Rude staffs tas mga nakasimangot (except sa Window 1). Unorganized process. Kawawa ung mga sumusunod sa tamang proseso kasi nasisingitan. Ung staff sa window 3 ma-attitude, mabagal pa magtype sa keyboard kaya ang bagal umusad. Nagtatanong ako about sa papel ko kasi 1 hour mahigit na hindi pa natatawag, di pa nga ako tapos magsalita, nagsalita na ng dire-diretso. Total of 4 hours just for the student permit. Naunahan pa kami ng mga kararating lang dahil nakapasok sila agad sa loob dahil wala ung bantay, samantalang kami 2 hours na nakapila sa labas. And may palakasan syempre pag kakilala mo ung staffs.

Konti lng tao dito kaso sobrang bagal ng pag renew ng lisensya. Yung nagpipicture isa lang tapos paalis alis pa. Sana may nagrereview ng performance ng mga Gov office katulad nito. Kalahating araw para marenew lisensya. Hindi naman komplikado proseso (Medical, online exam, payment, picture, releasing) Nakakainis magtransact sa ganitong klaseng Gov office. Sayang tax natin dito. Hindi mo mafeel yung urgency sa kanila na matapos ka sa transaction

Napakatagal! Halos 3 oras kaming pinaghintay sa labas! Lagi nilang sinasabi na offline daw ang new system nila eh halos 1 month na yang system na yan ah.sobrang tagal ng pilaaa may mga sumisingit pa sa likuran na daanan, hindi nila matutukan mga taong mga nasa pila

It took me more than 5 hrs just to renew my driver's license in LTO laloma. I don't want to go back there anymore. I used to renew my license at LTO españa but their machine is under repair so ihad to go to LTO laloma.super traumatic experience for me. However in fairness to them, they're constantly apologizing because of the delay. But for me, 5 hrs of waiting is unacceptable and unjustifiable. Nakakainis lang!

Nakakahiya ung serbisyo at facility nila. Hindi ko maintindihan pano ito pumasa as government agency. Parang palengke, unprofessional ung mga tao. Dami ka parin nakikitang umiikot na fixer na mauuna sayo sa proseso at pila. Araw araw puro sila hingi ng pasenya at malawak na pang-unawa. Kakapagod maging Pinoy kapag ganito serbisyo ng gobyerno.

Useless office! Only one emission testing center and Not accepting. How do you renew car registration and they require emission tests!

Lack of emission testing centers contributed to the overall process of renewing your car registration. It adds 3-4 more hours in your process.

Pricey in-house TPL at 1250 pesos. You could purchase online at 650 pesos through Paramount Life & General Insurance.

Maraming tao ang nag-pupunta dapat maaga ka, dagdagan sana nila ng tao nila, para ma accommodate mga transaction na mabilis

Had to drive from Cavite only to find out MV registration transactions are rescheduled for another week due to system downtime

LTO staff here (as far as my experience goes) can't seem to be bothered to smile, which also doesn't make the dreary atmosphere any better. Cars lining up for registration are directed to park along the street because they don't have their own parking area, and the "inspection" is done on the streets as well. The "inspectors" obviously don't have too much training in etiquette and manners, which unfortunately is expected. The first contact employee, the one who sits inside the air conditioned area just before going in, isn't any better, but being a government employee and an LTO client-facing employee you somehow expect better. When inside, the bare, cemented floors for the client area plus the all too usual terrible shared restroom facility leaves a whole much to be desired. Wash basins serve to collect the water under air conditioner units, which I should mention serve only the LTO employees inside the 'work area' as the one (1) for the whole client area doesn't seem to work properly, hence the number of fans that also serve as, for lack of a better term, decorations. The seats are rusty and either completely broken or barely serviceable. Only the employee at Window 11 gave me a smile and that was after a long conversation. All in all, the whole registration process didn't take a whole while, getting there and started the process at about 3pm and done at around 4: 15.2 stars but if not for that, 1.

Fixers are rampant with no parking lot. LTO service for car registration renewal is so slow took us more than 2H and take note we have complete documents with us Emission test, TPL and stencil already.

Honest Review

Arrived: 9: 45 am
Done: 2: 45 pm

Processing hours - 5 hrs 00 mins

1. Emission center (private) infront of LTO - 3 hours processing including stencil
2. Inspection - 1 min
3. Registration / Verification - 2 hours mins

Strongly suggests for Vehicle insurance

1. Apply on Cebuana for your Vehicle insurance much cheaper compared inside LTO. 800 sa loob for Motorcycle, 300 lang sa Cebuana.

Ok nmn mabilis ang pag renew ng rehistro ng motor.mejo hindi lng ngumingiti mga tao d2 mejo masungit din si madam.

They were offline. Probably the computer system isn’t working. There are lines everywhere. Floor is dirty. There are dark corners. There are kids staying in the place. There’s a sound system constantly reminding you to be patient.