Microtel Inn & Suites by Wyndham Manila/At Mall of Asia

Good location. Walking distance to Mall of Asia where you can find food and do shopping. Room is very basic. We only stayed one night so it was okay. The check in and check out process is very slow. A lot of manual paperwork.

Good.nice and realiable reception and friendly Security guards.the place is also perfect for Shopping and its near to almost everything Restaurants. Bars.even Entertainment.

The WORST customer service of any hotel I've stayed at in any country. The location may be good but if you encounter hotel workers who do not care about their guests, then I don't know why they are in the hospitality business.

I booked a room quite recently and unfortunately my flight to Manila was delayed so I arrived in the hotel a little over midnight. The hotel had a very limited parking space so the guard at the entrance of the hotel informed me that I can park in a nearby establishment which was fine with me. But, since I was planning to first freshen up and go out for dinner before resting for the night, I asked the security guard if I can for the meantime park my pick-up truck near the exit for few minutes first. The guard said yes. So, I parked my truck and when I was about to get off one security personnel wearing barong-style shirt approached me and told me to leave because it's not allowed to park there. I explained my situation and that it was already approved by the other security guard but still he said no. I told him I will just unload my 2 big luggage and other things and will be back after few minutes only, and still he said no. I asked him if I can just pay PHP 1,000 for few minutes of parking because I cannot walk with all my things from a nearby parking lot (a bit of a walk actually) and to my dismay he still said no. It was past midnight, my pick-up truck was not blocking the driveway, and I'm a guest in the hotel - and still, he said NO.

It was the most disgusting feeling I ever experienced in any hotel I've ever stayed at. And yes, I've been traveling globally for quite some time now and I've had my fair share of good experiences.this one, in my humble opinion, is an unforgettable one.

When I told the receptionist about it, he apologized which I appreciated and he gave me his assurance that it will not happen again. But then again, I don't think I will ever stay in this hotel again.

The only good thing I liked about this hotel - When I checked out, the girl named Sweden was very friendly and accommodating.

It's really the best place for a staycation. The room was so clean and the ambiance was so relaxing. The food was superb.

GREAT STAY!
Such a great hotel to stay in! The staff was so accommodating and the room service is excellent. They are quick and on time, and not once did I have a long delay to wait for. I would definitely come again!

It was a great experience to stay here. All the staff is well trained. The amenities are of good quality.

I booked a city view room but was blocked in a corner room with spectacular view.

The room is same as advertised. The beds are good for 2 pax each.

It is walking distance to Ikea and near the airport by car. Had no problem booking Grab.

The hotel looks full given the number of people; there were queuing lines during our check-in and check-out

The rooms were compact but well-designed, making efficient use of space without feeling cramped. The bed was comfortable, and the room was clean and well-maintained. The staff were friendly and helpful, and the hotel offered a complimentary breakfast that was a nice touch. The location was convenient, with easy access to public transportation and plenty of nearby dining and shopping options. Overall, I would highly recommend this hotel to anyone looking for a budget-friendly stay with all the essentials. "

This place is so good and clean. Very nice and accommodating. I'll visit this place again.

Everything was good. They are very accommodating.
Elevators: I just hope that they are all working. The waiting time to ride one takes a lot of time, either going up or down.
Breakfast buffet: The food tastes good and the service was amazing, however, there are limited choices.

Cold shower first night
Queen bed was 2 singles pushed together and different heights
2 nights stay they didn't replace the drinking water
Included breakfast was very ordinary

The hotel gave me a free upgrade to a Suite because I had requested but was not available online. Very attentive and friendly staff and restaurant has great food.

Pros:
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Location is excellent - its near the airport and the “SM mall of asia”

Parking is available.

Rooms are clean and water pressure is adequate.

At around 9pm time we requested for an extra pillow and blanket and was provided

Cons:
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At the time of writing (21 Sep 2022), there was only 1 elevator for the passengers, so we had to queue up to get to our turn. The other 2 of the elevators were “exclusive”

hassle when checking in
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We came in as a walk in customer and was told that there were no rooms available.
Upon hearing that from the reception, we tried Agoda and was able to book.
We showed the online booking to the same reception guy and was told it must have been a mistake by Agoda.
I replied that there might be a customer that cancelled hence the booking.
Reception agreed to double check and we were able to get a room at 11/F.

Could not open when using our access card
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We asked help from the cleaners

Very promising hotel they dot have indoor parking.i like the hospitality of their personnel.nice

Date of official Visit 2022 August 20-21

Positive points

1. Worth the money. For 5,500 2x Queen size beds
2. Amenities are good
3. Room 611 had a good view in spite of the on going construction on the other side.

Negative points
1. Under staff but understandable

Great experience overall, with special commendation for the courteous, well-trained staff. Only unremarkable part of the experience was the food, which would have made for a truly delightful stay.

The a/c didn’t get cool even at the lowest temperature and was leaking, the Wi-Fi wasn’t working, the walls were thin and we could hear our neighbors, the shower head was faulty, and the liquid soap dispenser barely had any soap. The location is good though.

Good location, just nearby the beach. Breakfast is abit poor choice. Room is clean. Laundry service is taking too long to return. View to the sea very nice, especially sunset time.

Was great have a clean and spacious room and have a great selections of foods to choose on their menu, staff are polite and friendly. Mitch from Millie's Dining is very accommodating friendly and fun to talk to she has a glympse of having a genuine service. Keep it up.higly recommended.

They don't understand the meaning of stranded passengers as the management only knows that a stranded passenger are the ones with flight tickets and are awaiting their flights? !? !?