Pacific Global Medical Center

I want to express my heartfelt gratitude for the exceptional care and service I received during my recent stay at your hospital. From the attentive nurses to the knowledgeable doctors and dedicated support staff, everyone played a vital role in making my experience as comfortable and reassuring as possible.

Your commitment to excellence and compassion has left a lasting impression on me, and I am truly grateful for the outstanding level of care I received.

Thank you for everything

My wife had our daughter here via c section. Very professional and friendly staff. Very reasonable rates as well.

From emergency to room transfer to 6th floor everyone is approachable and accommodating. Nurses are helpful and room clean and well sanitize.

One of the best medical center.all staff are nice and friendly.im so thankful to them.my operation was success.good job pacific global med ctr.

Mukhang nagbabasa talaga sila ng survey. Yung mga inaasahan kong weakness nila ay mukhang naayos naman nila.
- malinis ang mga rooms. 3x a day may pumapasok para maglinis.
- very accommodating ng mga nurse sa 6th at 5th flr. Walang nagtaray sa kanila kahit mdyo makulit ang pasyente namin.
- sa reception, mahahalata mo na nagbbasa sila ng survey kc halos lahat ng nbangit sa mga survey na d ngng malinaw sa mga ngng pasyente dati ineexplain nila.
- everyday may magttxt sau na pwd m na mkta ung dropdown ng bill.
- pumupunta agad ung mga nurse pag tinawag mo ang tulong nila.

I gave birth at this hospital and I love how accommodating and friendly their nurses and staff are.

Hospital packed meals are tasty. Rooms are clean. Handling of health and safety protocols in response to the pandemic is okay too.

Admitting office staff were also efficient. Asked for tentative reservation of room for my delivery ahead of time and they constantly checked on us weekly if we're going to be admitted already.

NICU staff were also helpful in giving us a briefing on immediate care to our newborn.

Good job! Thank you, PGMC.

Ako po si karen, ako ay nagkadengue nung 2015, di nila ako tinanggihan ng Pacific global.dalawang hospital ang malapit sa amin sa banlat tandang sora. Ung isang hospital tinanggihan ako

Pacific Global Medical Center is the only hospital that I knew who's service is at almost excellent level. Emergency room services are great, private rooms are spacious, and hallways are clean and quiet.

I just don't like how nurses are paid here. They do what they are expected from them, yet they are paid low.

This Establishment is highly comparable to advanced hospitals such as St Luke's, Medical City, and Makati Medical Center

I gave birth via normal delivery with my Ob-gyne Dra. Victoria Felix. The nurse staff are very accomodating and nice. The hospital room are clean and the food are good too!

Updated medical facilities, kind doctors and staff. Have my Endo and my children's pedia here. Love this hospital

Nurses are so nice and our pedia even texted us and explained our child's situation since she's not able to check on her during that day.

Premiere rooms is superb but when we downgraded to regular private, the air conditioner is obviously beat up and the room will become warmer when you just open the door momentarily. Their Philhealth/billing staff are incompetent. They lost my paper that were signed by the doctor already and asked me to find it. I even took the stairs all the way to 6th floor since they need it asap and note, the elevator is hella slow. Only to get a phone call that they already found the paper and submitted it to the billing. I thought that the staff is already coordinating w/ our HMO but after 2 hrs later, I had my mother in law follow up our final bill and still was not moving!

But we're still able to discharge within the day.

The Isolation room is still better than Bernadino, w/c is the closest hospital we have.

The staff at the ER were kind of indifferent, with the exception of one lady nurse who was compassionate enough to reassure us and follow up on matters for us, and for that I’m grateful. Took a while for us to be assigned a room, we had to stay in an isolation room for hours. Good thing it was airconditioned and had a bed and enough privacy. Overall, our experience with the ER is not good. But once admitted and assigned in a room, their service is okay. I hope they’ll improve their ER services.

Hospital is a gold digger. Prices are way Over price compared to other hospitals.
Service is mediocre.
Hotline center is non existent.

No process in the admin level, confined patients have to routine there own documents. Dark ambiance of the facility, they conserve electricity too much as in too much.ward nurses do not accommodate request.
Lastly does not follow RA 10392.if you dont know 10392 this is antideposit in healthcare facilities. They require to deposit 5k during OR/DR ops.

1st, no one answers their hotline, ever. 2nd when patient gets admitted, they'll say theres a LONG waiting list for the cheaper rooms and only their more expensive private suite is available. But when we walked around, a lot of the rooms were EMPTY. Rooms are also rundown, dark, damp, and smell musty. 3rd, the doctor made a mistake in suturing after surgery, and patient had to go back to OR after a few days to rectify. We were billed for both instances (doctors fee, supplies, OR use, and anesthesiologist). 4th, payment is stressful and inconvenient. Doctors professional fees have to be paid in COLD HARD PAPER CASH, they don't accept bank transfers or debit cards.

Worst hospital ever. How come my HMO card works in Metro North but not in Pacific Global? Lazy staff mostly re-active.

Waited for 6 hours para lang maswab and then after Hindi padin ok. Grabe buong Araw ka sa hospital Wala ka mapapala.

Expensive yet rude nurses specifically sa 5th floor were my dad was admitted. My parents who are seniors were treated badly by the nurses. I was not there so I was not able to get their names and it was an emergency situation, I have no time to report them to admins. Baka di sila mahal ng mama nila. Billing also not accomodating.

First of all sa admission palang ang tagal na. Isn't that if you know that the patient is for admission it meant that the patient needs urgent care? Ni hindi man lang sinwerohan agad knowing that nanghihina na yung patient at sobrang baba na ng platelets and tagal pa ng waiting time. Next is yung doctor. Paiba iba nag hahandle and they lack update kelangan pa hingin hindi marunong magkusa everyone lacks the urgency. Parang hindi ospital parang hindi patient na may sakit hinahandle. Tapos yung risk management sobrang basura iintayin pa na mag critical yung patient bago pa salinan ng dugo hindi preventive ang tactice. Next is yung scheduled laboratories. Pahirapan especially yung mga may fasting mamamatay sa gutom at uhaw kakaintay para magawa yung laboratory. Pag dating pa sa laboratory apprentice pa gagawa di pa magagawa ng maayos yung labs mo kasi nagtuturuan pa sila doon. Kulang sa malasakit sa pasyente parang mga hindi professional. Yung isang nurse nagtext text muna bago mag swero ng pasyente. Pagkatapos mag text at nakita na mahirap hanapan ng ugat sabay pasa sa ibang nurse. Sana una palang pinasa na niya sa ibang nurse kasi nagtetext siya.seperate the good apples from the bad