De Los Santos Medical Center

Asked or a simple serum preg test but they gave us beta hcg test instead and even paid high price for it.

Facility is great. Clean and the staff are all friendly. Naconfine mother ko nung June 2019 and they treat her as a part of their family kahit HMO lang muna yung pinangcover namin before her operation. Thank you Dr. Danilo Santos (Cardiologist) for taking care of my Mom. She's doing great pero sana makabalik kami for her further check up since pandemic kaya mahirap bumyahe.

Had my physical therapy there last 2018. The gym is clean, well-equipped and staff including ojt students are friendly. Hubby and i also went there last 2019 for fertility check up as we wanted to conceive, i forgot the name of the doctor but she's fantastic! We continued doing her advices even though we stopped visiting her for follow up check ups. Our baby is 8mos old now, thanks to her.

The doctor have no urgency especially in delivering newborns much better research about this hospital before you decide to be admitted.

Horible greedy hospital that is there to rip you off and make profits on peoples misery and bad health. Charging 4-5000 USD for one night in ICU unit and use of ventilator. Outrageous prices, scum of the worst kind.

My son was recently confined for asthma and pneumonia. Cost was understandable and all but the customer service was the worst. Due to our situation we have frequented hospitals but this one is by far the worst hospital when it comes to their billing service. The nurses and doctors were great but why must you make things so complicated. It took us 4 hours to settle the bill because you refuse to coordinate with our HMO and you hold my son in the room for another hour waiting because we had to pay Php200 for the water we purchase. The billi ng did not even properly notify the nurses station. Your employees in the billing department are the worst and they are so bad at what they do.

A bit dismayed with the Cashier group when we went there morning of 6/25. All were wearing masks and the hospital put up plastic as barrier between their personnel and clients. But ALL of their masks were lowered down showing their mouth, as they talk with each other while serving clients! Not a safe practice both for themselves and the hospital's clients.

Napakabait po ng mga DR & DRA namin diyan pati po ang mga nurse at mga utility personel ninyo saludo po kami sa inyo

Today is December 16,2019. I am disappointed (and frustrated a few minutes ago) because I was trying to reach their HMO office via phone for 30 minutes (between 10: 30am to 11am) but I was not able to. After dialing the extension # of their HMO based on their website, the recording would tell me no one is available, then my call would get rerouted to their lobby representative/s. Unfortunately, after they transfer my call to a supposedly another contact of their HMO office, my call either ended up ringing until the line gets busy, or someone answered my call but after a split second, my call gets dropped. The last 10 minutes became more frustrating since even their lobby is either busy, or my call gets rerouted and the line just kept on ringing again until it gets busy.

I understand this is a peak hour, and I presume a peak season as well. But this is still unacceptable; you should have enough manpower and even a contact # for us to reach your HMO, and even the lobby. Also, lobby representative/s should suggest a workaround on how we may able to reach your HMO office, or even offer some answer to FAQ that we normally ask to your HMO office.

My father got confined Nov 29. Not satisfactory experience on several services:
(1) admitting services - we have the admission order from the doctor, staff unable to read what was written, they were guessing and also not familiar with medical terms, had to correct them several times. What was also irritating was repeating the same question "galing kayo ER? ". I clearly explained at the onset the reason for the admission request.
(2) dietary - not palatable / same breakfast menu daily oatmeat and sandwich / fruit serving daily from breakfast, lunch, dinner is just a banana or papaya (3) philhealth - waited 22 mins before my number got called, they were not entertaining any customer at that time. What a waste of time waiting! There was a discrepancy with data and Philhealth officer was not even offering clear and quick solutions. Again waste of time arguing.
(4) During discharge, my father was non-ambulatory so had to be in a stretcher. Aide said that stretcher is only allowed in basement so we asked our driver to go there. It took about 4 guards and about 10 mins to load my father in the car. Exiting the parking, we are already being charged for 50 pesos when we didn't even parked, we just had to go to that area as stretcher was not allowed in 1st floor lobby. STUPID policy that doesn't care for the patient.
(5) room 206 - kinda tacky - old fixtures, balcony door when there is really no balcony, it's just a small area where old planks were stored, no warm water in the bathroom. It is a private regular room at 3k daily.
Positive: cleaners, nurses, nursing aids, doctors, medical secretaries - all were warm and friendly to us.

2 stars ok service nila pg my pera k pero pg alm nlng wala ng mkukuhang pera sau wla na silang pkialam so it means iiral tlga ang pera kesa buhay ng tao inshort pg wala k tlgang pera mamamatay k nlng sa sakit and promisory notes pla ay pra sa mga patay ng psyente dapat maipasa din ang batas na bwal mghold ng psyente pg di pa fully paid and makikita mo rin ang descrimination dito I suggest na sna i briefing nyo mga staff nyo na wag naman obvious na ipakitang di nla iaaccomodate mga psyenteng wlang pera.nkakapagsisi na dito pa ako ngpunta akala ko mgiging ok kc my experience ako sa public hospital n di mgnda un pla gnun din mngyayari dito.worst hospitality experience.

Very efficient doctors and medical staff. Highly recommended. Dr. Nilo delos Santos and wife Dra. Vi mijares delos santos, Dra Stephanie chua and secretary Gladys, Dr Jose yason III, thank you and may our God bless us all.

#SirangLente #AimFor81 #PinasMuna #ItsMoreFunInThePhilippines - celebrated fathers day at #DLSMC. Surgery went well. Clean facilities. Friendly and accommodating staff - such an amazing people.

Very organized.
You will be treated professionally.
Courteous hospital staffs including doctors.
Thumbs up.

I was recently confined here and the experience was good. The private room was big. ICU staff were very nice. Facilities were available.

Doctors are great. They explain what is happening with you and they involve you in your treatment.

Im waiting for almost 3 hours now! The ultra sound took so long, seriously how many minutes/hours would it take for a doctor to do an ultra sound?

Easy access hospital. Clean entrance. Polite personnel. State of the art lobby. Computerized facilities. Cctv protected. Tight Security.

Ito yung hospital na pinagkakatiwalaan ko. Ewan ko pero I feel at home to this hospital. All of my doctors here are very professional and reliable. Kudos to Dra. Adiong (Cardiologist) and Dr. Gipit (Gastro). Maasikaso ang hospital na ito and maayos ang facilities nila. Thank you

Maayos at malinis ang kapaligiran tulad ng aking inaasahan sa mga hospital hindi katulad ng iba na madumi at hindi pa maayos ang mgga pasilidad malamig mabango maaliwalas ang hospital.ngunit ang mga empleyado ay medyo may mga kasungitan sa mga kanilang sineserisyuhan.madaling hanapin ang lugar na ito dahil nasa tabi siya ng malaking kalsada.

Dr. Roberto Tan's (Rm. 614) schedule is 1pm-3pm. It's 15 minutes past 2pm and I'm still waiting. Doctor is not available when needed, unfortunately. I'm work on nightshift and I am here because I think I got an emergency that only a specialist would understand. I am sleepy AF and will quit waiting after another 15 minutes. Totally wasted half of my sleeping hours now. He probably has an emergency too so I'll try coming back next time to give another review. Wasted my time AF.