Cebu Pacific Air - Head Office

There was no clear procedure.
If you don't have a car expect that you would be walking and walking and walking around.
1st step is to get a booking along Domestic road.
(Im not sure if you can place it thru on line)

2nd step get a number (I don't know the purpose of getting this number to get another number for acceptance
3rd for acceptance of your cargo

Procedure is so COMPLICATED.
The staff where just so used to it that they can't be able to explain it to there customers.
They just instruct there customer to go there and get something.

I booked my brother’s flight online and made a payment at 7/11 but i ain’t got any receipt. This is is insane.

Despite COVID-19 restrictions, the CEBU PACIFIC staff were able to do their job quickly and efficiently.

Their customer service sucks. You can't reach anyone over the phone and no one replies on their guest feedback form thru email either. This is my first time booking a reservation with them and this will be the last time as well. Please Cebu Pacific have some decency to at least attend to our concern and not rely on an automated chatbot. WORST EXPERIENCE EVER!

If only I can give 10 stars, I would do. This airline is following the safety protocol re COVID-19 safety guidelines. They only accommodate below fifty percent of the passenger’s boarded for the safety of their staff and passengers as well. Good job Cebu Pacific!

Nice place and nice to visit nice people nice location. I travel with them before.nice set nice airplane nice attendance nice pilot nice food nice drink.clean place.keep working hard alot of air lines competitor develop and update your fleets and hard and software.thanks alot and regards.

Just please give my refund. I just requested my refund back on May due to cancelled flight because of the pandemic almost 5 months already had passed. But where are you now. Where is my refund?

Base on the website your office is open, but when I got there, I was closed. I spent taxi fair to get there.

The staffs are very accommodating. I went there to change my family name on the ticket my friend bought for me.

Online site and customer service not good. They dont allow cancellation even with applicable fees. Website is misleading.
1. They said booking made before October2019 can still be cancelled with a cancellation fee (but they told me they dont allow cancellation anymore even I booked mine lats May2019)
2. For their booking site, fare breakdown is not clear. I have 2 admin charges for my rebooking and there is no visible total cost for the rebooking, less the original booking cost. What it shows is just the NET AMOUNT to be paid which is so much costly.
3. There is no notification or warning that if I proceed with the rebooking and the payment is 24H hold - that booking date will be moved and my first booking cost (which is already paid) will be considered as partial payment.
4. For the rebooking fare, there are still fee for seat selection even though I dont have any seat selection during the rebooking process.

IP tracking, IP tracking and IP TRACKING. The rates keeps on changing, the website is unstable and every time you are about to pay! Suddenly a pop up window tell you that rates changes due to high demand, it is just a lie and it is against international commercial rules. What is the government doing to stop those illegal practices?
It is like going to supermarket and suddenly having your cornflakes products doubling the price because you just looked at them!

When I attended the graduation of my cousin, the staff weren't very accommodating and welcoming.

If there is a zero for poor rating, i could have given them that! Worst plane carrier to graze the Philippine airspace and soil! Staff manners are intolerable, not helpful at all! They treat passengers as income generators only not humans! My trip from Incheon to Phils was really shameful! The owner owns Universal Robina Corp, how come you cannot even just give some light snacks for the passengers? ! We have to pay a lot including the baggage! It was an international flight and we were treated like a local flight without snacks, imagine? ! If you want anything then you have to pay for it with double amount than the local stores on the ground! I feel so ashamed for naming it Cebu Pacific, as a Cebuano we are generous and heartwarming! The staff here including the management are the opposite of what a Cebuano stands for! I was a rider of this plane and gave them 3 chances but for all those 3 rides, i never had any good experience with them! Only getting worst! So from hereon, Never again!

They cancelled out flight at the Cauyan airport.said the weather was bad. "can't see the runway" see photo. It was nearly clear. Second day in a row. It's not a rumour Cebu Pacific has terrible reliability it's a fact.

You at terrible at customer service and maintaining a happy customer. I cbf venting about how much I hate you right now.

This is the worst airline I’ve ever had to deal with. Their complaints office at the airport is so busy I had to take a number and wait; and there were 9 customer service reps working it. The customer service is utterly useless

Wow they stole a pair of hair clippers from my bag. It's only like $15 for new ones but man why are they going in our bags to much.

Dear Cebu Pacific Air. First and last. Never again with your delayed long flight. Stuck in the for long hours with no water or snack offered!

Never again. They cancelled my flight 24 hours a I was suppose to leave. (Manila Philippines to HCMC Vietnam). They report the fly 5 days later! They said sorry. NEVER AGAIN!

My wife and I upgraded our seats to 1D and IF for our return flight from Melbourne to Manila 5J50 on March 9 for an additional cost of about $100. This was to gain more legroom space as we found the standard Cebu Pacific seats too tight and uncomfortable during our Manila to Melbourne flight. During our return flight, passengers from the ABC rows who did not know there was more accessible toilet directly outside the cockpit started crossing through our legroom space to get to the toilet right across the 1F seat. We asked a stewardess if this is allowed by the airline. She said these passengers should not do it and offered to move my wife to the empty 1C seat. I remained on 1D. But there was no announcement to direct passengers coming from the CD aisle to the toilet outside the cockpit. Throughout the rest of the flight, passengers kept crossing through 1DEF legroom space to get to and from the toilet across 1F— even when the cabin lights were off! Yes, I did get extra legroom with the upgraded seat, but I hardly got any sleep during the 8 hour flight as crossing passengers invariably brushed against my legs and kept me awake.