Cebu Pacific Air - Head Office

Despite COVID-19 restrictions, the CEBU PACIFIC staff were able to do their job quickly and efficiently.

If only I can give 10 stars, I would do. This airline is following the safety protocol re COVID-19 safety guidelines. They only accommodate below fifty percent of the passenger’s boarded for the safety of their staff and passengers as well. Good job Cebu Pacific!

Nice place and nice to visit nice people nice location. I travel with them before.nice set nice airplane nice attendance nice pilot nice food nice drink.clean place.keep working hard alot of air lines competitor develop and update your fleets and hard and software.thanks alot and regards.

The staffs are very accommodating. I went there to change my family name on the ticket my friend bought for me.

Newly built office of Cebu Pacific Air. A four (4) storey building with a roof deck overseeing all airport terminals.

Ngdouble booking ako SA Agoda ist booking PHI. AirAsia last may10,2023 for flight mla -iloilo
July 4 round trip back July 8 2023 2nd one cebupac mla-iloilo
Back to PAL same date July 4 back to mla July 8 pwede po na ma cancel ngtawag ako SA Agoda advise SA akin SA Airlines company mismo ako mg concern

We have a nice trip in this Airline! Very accommodating staff also! Nasayang lng ang ticket na binili nmin way back 2019 because of Pandemic, nilagay namin sa travel fund, but unfortunately nagsara yung agency sa Zambonga city sa may Astoria! Kasi yung tao lng dun ang makakaopen pero wala na sila nagsarado na! Nasunog na yung 17k nmin.

Good airline but online portal to manage bookings requires creating an account with CebuPac, even when you click on the option of entering the website as a guest. So why adding the option? Doesn't make a lot of sense

When I attended the graduation of my cousin, the staff weren't very accommodating and welcoming.

Wow they stole a pair of hair clippers from my bag. It's only like $15 for new ones but man why are they going in our bags to much.

Flight delayed over an hour, without explanation. They just keep you waiting.unheard of

Edit: flight back was alot better. Updated the stars

Good day to whom it may concern. Why did you offload my sonJeremiah james V. Tabigne for his trip for new zealand via sydney, australlia.he was questioned were his tourist visa.he showed his student visa and travel visa but still they did not honor.pls.explained to me why.we cancelled his ticket. Pls refund it the soonest with less interest. Please reach out in my email

My wife and I upgraded our seats to 1D and IF for our return flight from Melbourne to Manila 5J50 on March 9 for an additional cost of about $100. This was to gain more legroom space as we found the standard Cebu Pacific seats too tight and uncomfortable during our Manila to Melbourne flight. During our return flight, passengers from the ABC rows who did not know there was more accessible toilet directly outside the cockpit started crossing through our legroom space to get to the toilet right across the 1F seat. We asked a stewardess if this is allowed by the airline. She said these passengers should not do it and offered to move my wife to the empty 1C seat. I remained on 1D. But there was no announcement to direct passengers coming from the CD aisle to the toilet outside the cockpit. Throughout the rest of the flight, passengers kept crossing through 1DEF legroom space to get to and from the toilet across 1F— even when the cabin lights were off! Yes, I did get extra legroom with the upgraded seat, but I hardly got any sleep during the 8 hour flight as crossing passengers invariably brushed against my legs and kept me awake.

Worst airline. Flight was cancelled, wasted 4 hours on the plane and didn't move from the tarmac. Got a refund and a travel voucher but there was a press release saying travel vouchers had an 18 month extension. I even confirmed with a live agent and they said my voucher was going to expire in 18 months (Sept 2024). Discovered that my voucher expired. It wasn't written that vouchers issued before the August press release that the extension didn't apply. Live Agents on Facebook messenger are incompetent and have poor listening/comprehension skills. If I knew that it was going to expire in 6 months I would have used it by now but I was misled. On top of that, the website and app doesn't even work properly. Waste of my time. Incompetent airline.

Poor communication. My flight was canceled. I have a refund reference number not a booking number anymore but chatbot and messenger, phone chat only ask for booking number. Nobody live to communicate with. I tried email it bounces saying no-reply email. I tried the initial email that I received my refund reference number but no reply now. I tried calling all the international hotline numbers but all are digital communication.
Someone please help.

It's (not on) 'time' everyone flies. This is what you'd expect from a low end budget airline. From mostly delayed flights which has finally caught the attention of the gov't although not sure if anything was done to protect/compensate the paying 'clients'. Also, be wary if they have transit facilities in your layover country. Hope you can review with zero stars, since can't put comment otherwise.

If I could give negative stars or whatever lowest possible ratings I could give, I would! This airline company has the dumbest customer service agents of all! When I tell you dumb, I mean dumb as in hopeless, granted that they don’t get paid enough to care, they’re still dumb as hell! I’m talking months and months and months of email and chat exchanges and my refund still has not been processed still, they kept telling me I never sent them any documents when I actually have sent them all the documents they need through email and messenger countless of times and they even acknowledged that they had received it and every single time I ask for an update then they tell me, oh you didn’t provide us documents. So waste of time and no refund. Worst customer service ever as in ever!

I issued a ticket for a domestic flight, but as the boarding time disappeared, I changed the time at my own discretion, and when I tried to change the time to the time I wanted, I paid the change fee again.
I had to pay a penalty because the golf bag was too long. No other airline paid more for the length. I've used it a lot so far, but I feel like the airline is overpowering me, so I won't use it again.

Worst. People dont have consideration and wala pake kung maiwan ka or narinig mo last call kahit may time pa. Pasalamat kayo konte lang airlines sa pinas. And then what? Seat namin ibebenta nyo for a more expensive price. Alam na karakas nyo nag trending na kayo ilang beses na eh

Cebu Pacific Airline (and Philippine Airline) is not honest and they do not even deserve a single star! They have been robbing people of their money from cancelled flights! The worst part of it is off-loading your baggage without you knowing it! I never booked with Cebu Pacific and Philippine Airlines! Never Book with them! You can try different Airlines, a little expensive but worth it because of better service and honesty!